Please note there has been a change to our return policy owing to COVID19 crisis. There have been few things that we can’t control, hence we require your kind cooperation in those situations. Specially when there is a lockdown/restriction in your or our area/town/city/country. Please read below article to check more details.
SHIPMENT AND DELIVERY
Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.
Orders are usually shipped within 3 days from the date of confirmation of full payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.
Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.
When you place your order or approve the online proofing of your painting, you will be prompted to choose service as well as shipping and delivery options. Standard service with standard shipping can take up to approximately 35 days from the date of the shipment. If you need your Product faster, for additional charge you can upgrade to the express service, express shipping, or both. Upgrading your shipment does not infer overnight delivery.
We will provide you with the estimated time of delivery when you place an order and may further adjust it after you approve the online proofing of your painting. Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details.
It is also your responsibility to make arrangements (such as notifying a neighbour) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.
Shipping claims should be raised within 30 days from the date of the shipping.
RETURN AND REFUND POLICY
Return requests are not accepted for below situations currently.
- Cancellation / refund of a customised size handmade painting that is already made, but unable to ship or delayed in transit
- Cancellation / refund requests for orders already shipped or delayed in transit
- Cancellation / refund requests for orders delayed due to lockdown/restrictions in your location
- Returns are not accepted for Custom Sized Artworks / Hand painted paintings irrespective of whether it’s ordered framed or unframed, delivered in India or outside India.
Return, refund/Exchange is possible only in following situations-
- Wrong (Other than ordered) artwork received
- Wrong size (Other than ordered painting size) painting received.
For Lost / Damaged Shipments
In rare case of lost shipments (if address is correct), we will offer full refunds irrespective of the delivery location.
In rare case of delivery of damaged artwork (damaged unpacked package), we will offer refund amounts based on the condition of the same. This will be taken case on case basis once reported to us.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). within up to 15 days from when we receive the item